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December 10, 2020

NSTS Annual Inventory Reconciliation

The NSTS Annual Inventory Reconciliation (AIR) is just around the corner, and as a reminder to licensees without online access to NSTS, the NRC will continue to use last year's paperless process of requesting inventories through the NSTS Help Desk. To request your inventory, you must be on file with the NRC as an NSTS contact for your license. Here are the steps to request and confirm your inventory information:

  1. The preferred method to contact the NSTS Help Desk is via email at (with your license name and license number). Alternatively, licensees can also reach the Help Desk by phone at 1-877-671-6787, Monday – Friday 8:00 AM – 8:00 PM ET.
  2. Request your inventory (inventory can be requested as early as December 10th and should be requested no LATER than January 10th).
  3. The NSTS Help Desk will send you an inventory package by SECURE email, containing everything you need to complete the 2021 AIR.
  4. NOTE: You will need to CALL the NSTS Help Desk to get the password to unlock the inventory file.
  5. The inventory confirmation is a PDF fillable form which can be submitted by email.
  6. Be ready to confirm your NSTS inventory starting on January 1st.

What can you do NOW to prepare?

  1. If you have applied for online access, make sure that you have taken the 2nd step in the process. Following the initial approval, a second message comes from which directs you to go back to the Portfolio Enrollment Module (PEM) and select your One Time Password. If you haven't done this, and didn't see the email, SEARCH your email for this SENDER: and also SEARCH your JUNK mail folder! It is important to complete this 2nd step in the process!
  2. Ensure you have submitted any missing transaction reports so your NSTS inventory is accurate and you won't have to make changes during the reconciliation.
  3. If you HAVE online access, pull out your One Time Password and make sure you can login. If you forgot your PIN, contact the NSTS Help Desk to get it reset.
  4. Be ready to confirm your NSTS inventory starting on January 1st.

If you have any questions about the reconciliation process, take a look at our NSTS annual inventory reconciliation website which includes some FAQs. Didn't get your questions answered? Contact us through the NSTS Help Desk by email ( or phone (1-877-671-6787).

Page Last Reviewed/Updated Wednesday, February 03, 2021