United States Nuclear Regulatory Commission - Protecting People and the Environment

NRC Digital Government Progress Report

The following table summarizes the current status of our Open Government Strategy activities. For your convenience, this progress report is also available in XML and JSON formats.

Milestone Activity Description Due * Due
Date
Status Explanation
1.2   Ensure all new IT systems follow the open data, content, and web API policy and operationalize agency.gov/developer pages. 12 months 5/23/13 Completed

The NRC Information Technology/Information Management Strategic Plan covers all of the NRC’s IT/IM resources agency-wide, including our networks, computers, and telecommunications devices, our information and records management, our cyber security operations, and all of our applications, ranging from mission-essential systems, such as those supporting licensing and emergency response, to systems required for support functions such as payroll, personnel, and accounting. The most important goal of the NRC’s IT/IM program is effective information access-enabling both the NRC staff and the public to quickly and easily obtain the information they need.

On December 4, 2012, we responded to a request for comments on the draft Open Data policy. We are currently awaiting issuance of government-wide open data, content, and web API policy [Milestone 1.1]. Implementation instructions for 12-month agency deliverables have been deferred to January 2013.

1.2.1 Document policy for architecting new IT systems for openness by default. 12 months 5/23/13 In Progress
1.2.2 Operationalize /developer page. 12 months 5/23/13 Completed
2.1   Engage with customers to identify at least two existing major customer-facing services that contain high-value data or content as first-move candidates to make compliant with new open data, content, and web API policy. 3 months 8/23/12 Completed Provided OMB with prioritized list of systems and proposed customer engagement approach on August 6, 2012. Invited the public to Tell Us Your Thoughts through the NRC Blog, a web-based comment form, traditional mail, email, phone, or fax. Engaged customers with a Blog posting and related “tweet” on August 22, 2012. Also used our RSS Feeds on August 15 and 22, 2012, to notify site visitors of the opportunity to provide feedback.
2.1.1 Paragraph on Customer Engagement Approach 3 months 8/23/12 Completed To provide customers with the opportunity to comment on proposed choices for systems to open via web APIs, we will use our social media facilities. We have used Twitter and Blog posts in the past, to advise customers of specific initiatives and to solicit their feedback. For example, we used this approach to obtain feedback as we worked to publish the Addendum to our Open Government Plan and in developing our Customer Service Plan. See Tell Us Your Thoughts.
2.1.2 Prioritized list of systems (data feeds) 3 months 8/23/12 Completed See Taking the Next Step.
2.2   Make high-value data and content in at least existing two major customer-facing systems available through web APIs, apply metadata tagging and publish a plan to transition additional high-value systems. 12 months 5/23/13 Completed

The NRC uses web analytics to determine the most requested official agency information to further enhance the delivery of that information via mobile solution and web API's. Additional inputs to identify, scope, and prioritize other opportunities are obtained by reaching out to stakeholders across functional, programmatic, and geographic areas. The opportunities are prioritized using the following factors: strategic alignment, opportunity scope, efficiencies generated, solution complexity, development time, enterprise applicability, and implementation costs. The top mobile opportunities will be implemented by the agency.

The NRC has leveraged our existing IT/IM processes and governance structure to ensure that the Digital Government Strategy (DGS) is addressed when considering new or modernized digital services. The DGS has been added as a requirement in the NRC’s Project Management Methodology (PMM) to ensure the solution architecture complies with the OMB policies.

The NRC has developed a forward plan for transitioning agency high-value systems to leverage API and Mobile services in the future. A summary of this plan, titled Digital Government Plan Summary, has been submitted along with the agency's IT/IM Roadmap (a.k.a. Enterprise Roadmap) to E-Gov Integrated Data Collection (IDC) on Max.gov on May 15, 2013.

OMB reviewed and endorsed the NRC's prioritized list of systems and proposed customer engagement approach [Milestone 2.1]. (For details, see Taking the Next Step. Customer feedback and related NRC responses are available in comments on the related Blog posting.) On October 22, 2012, the NRC confirmed that these systems (data feeds) are targeted to be made available via web APIs by May 23, 2013.

In addition, on October 31, we published an article, entitled “Digital Government and Technology Enhancements,” in the NRC Reporter (our staff newsletter) to provide staff with an update on the status of the NRC’s Digital Government program and an overview of the work being done to leverage our current infrastructure. The article also invited staff to share their thoughts on systems (data feeds) that should be given priority to be made available via web APIs. Staff ideas will aid in development of our plan for future activity.

On December 4, 2012, we responded to a request for comments on the draft Open Data policy. Implementation instructions for 12-month agency deliverables have been deferred to January 2013.

On February 11, 2013, we released an API for Web-Based ADAMS (WBA), which is ahead of the May 23, 2013 deliverable date. This API also provided access to the Part 21 Reports API and the Operating Reactor Inspection Reports API. Sample API queries for these interfaces are as follows:

On May 15, 2013, we published our Web API For Developers page, which includes a Developer's Guide for all three APIs listed above.

2.2.1 Make 2+ systems (data feeds) available via web APIs with metadata tags. 12 months 5/23/13 Completed
2.2.2 Publish plan on future activity. 12 months 5/23/13 Completed
4.2   Establish an agencywide governance structure for developing and delivering digital services. 6 months 11/23/12 Completed The NRC has leveraged our existing Information Technology/Information Management (IT/IM) processes and governance structure to ensure that the Digital Government Strategy (DGS) is addressed when considering new or modernized digital services. We will govern the implementation of this governance for DGS through our IT/IM Portfolio Executive Council (IPEC) and our IT/IM Board (ITB). The interdependencies of our IPEC and ITB are illustrated in the Governance strawman of the NRC IT/IM Portfolio Rationalization Program. The goal of the ITB is to help align the NRC’s IT/IM investments and technology standards with the agency’s mission, and to ensure that IT investments are consistent with the agency priorities established by the IPEC. Roles and responsibilities are clearly defined and decisionmaking is founded on a core set of common IT measures. The DGS has been added as a responsibility for the Enterprise Architect in the NRC’s Project Management Methodology (PMM), and we are incorporating additional DGS-related PMM guidance regarding the responsibilities of the business sponsor and project manager. This additional guidance will be posted to the agency’s internal website by December 31, 2012.
4.2.1 Goals 6 months 11/23/12 Completed
4.2.3 Set specified agencywide policies and standards 6 months 11/23/12 Completed
5.2   Develop an enterprise-wide inventory of mobile devices and wireless service contracts. 6 months 11/23/12 Completed The NRC's enterprise-wide inventory of mobile devices and wireless service contracts is complete. We submitted this inventory to OMB through the MAX data collection tool, as required, and will continue to maintain it with quarterly updates, consistent with OMB guidance.
5.2.1 Develop mobile device inventory. 6 months 11/23/12 Completed
5.2.2 Develop wireless service contract inventory. 6 months 11/23/12 Completed
5.3   Evaluate the government-wide contract vehicles in the alternatives analysis for all new mobile-related procurements. 12 months 5/23/13 Completed

The environmental assessment that preceded the development of this Strategic Plan highlighted the progress the agency has made in such areas as mobile computing, Web-based applications, and IT security, but it also emphasized the challenges we face over the next five years with tighter budgets, rapidly changing security threats, and an ever-increasing reliance on technology to accomplish our mission. The assessment also identified some key opportunities, such as system modernization, further improvements in mobile computing, and more effective use of social media and advanced Web technologies that can help us achieve our goals.
The following Strategy Measures were identified in the Strategic Plan:

  • Increase in the number of user-identified high-priority functions made available for access on mobile devices
  • Develop and implement an agency-wide mobile computing strategy, including devices (Government-supplied and personal), infrastructure, applications, and security.
  • Expand mobile and remote access to agency applications.
  • Implement a communications plan to encourage application sponsors to make their applications useful on portable devices using enterprise contracts and standards.
  • Enhance mobile device capabilities and support to the staff.

Note: NRC has centralized all mobile devices on a six year contract. Every year of the contract, NRC will receive a built in cost reduction.

Tasking underway. Implementation instructions for 12-month agency deliverables have been deferred to January 2013.

6.3   Ensure all new digital services follow digital services and customer experience improvement guidelines. 12 months 5/23/13 Completed

Effective IT Business solutions says that the NRC’s IT Business solutions are easy to use, are cost  effective, and strengthen agency performance.  Several strategies were identified including Strengthen enterprise planning and standards, strengthen planning for NRC business area processes and their supporting IT and strengthen project selection, execution and control.

The following Strategy Measures were identified:

  • Increase in the number of user-identified high-priority functions made available for access on mobile devices.
  • Develop and implement an agencywide mobile computing strategy, including devices (Government-supplied and personal), infrastructure, applications, and security.
  • Expand mobile and remote access to agency applications.
  • Implement a communications plan to encourage application sponsors to make their applications useful on portable devices using enterprise contracts and standards.
  • Enhance mobile device capabilities and support to the staff.

Pending release of improvement guidance from GSA [Milestone 6.2]. Implementation instructions for 12-month agency deliverables have been deferred to January 2013.

7.1   Engage with customers to identify at least two existing priority customer-facing services to optimize for mobile use. 3 months 8/23/12 Completed Provided OMB with prioritized list of services and proposed customer engagement approach on August 6, 2012. Invited the public to Tell Us Your Thoughts through the NRC Blog, a web-based comment form, traditional mail, email, phone, or fax. Engaged customers with a Blog posting and related “tweet” on August 22, 2012. Also used our RSS Feeds on August 15 and 22, 2012, to notify site visitors of the opportunity to provide feedback.
7.1.1 Paragraph on Customer Engagement Approach 3 months 8/23/12 Completed To provide customers with the opportunity to comment on proposed choices for services to optimize for mobile use, we will use our social media facilities. We have used Twitter and Blog posts in the past, to advise customers of specific initiatives and to solicit their feedback. For example, we used this approach to obtain feedback as we worked to publish the Addendum to our Open Government Plan and in developing our Customer Service Plan. See Tell Us Your Thoughts.
7.1.2 Prioritized list of services 3 months 8/23/12 Completed See Taking the Next Step.
7.2   Optimize at least two existing priority customer-facing services for mobile use and publish a plan for improving additional existing services. 12 months 5/23/13 Completed

The NRC uses web analytics to determine the most requested official agency information to further enhance the delivery of that information via mobile solution and web API's. Additional inputs to identify, scope, and prioritize other opportunities are obtained by reaching out to stakeholders across functional, programmatic, and geographic areas. The opportunities are prioritized using the following factors: strategic alignment, opportunity scope, efficiencies generated, solution complexity, development time, enterprise applicability, and implementation costs. The top mobile opportunities will be implemented by the agency.

The NRC has leveraged our existing IT/IM processes and governance structure to ensure that the DGS is addressed when considering new or modernized digital services. The DGS has been added as a requirement in the NRC’s PMM to ensure the solution architecture complies with the OMB policies.

Future Plans will be noted in the agency’s Enterprise Roadmap.

OMB reviewed and endorsed the NRC's prioritized list of services and proposed customer engagement approach [Milestone 7.1]. (For details, see Taking the Next Step. Customer feedback and related NRC responses are available in comments on the related Blog posting.) On October 22, 2012, the NRC confirmed that these customer-facing services are targeted to be optimized for mobile use by May 23, 2013. The NRC will also publish a plan for improving additional existing services by the scheduled date. Then, on January 23, 2013, we added mobile services in support of the 2013 Regulatory Information Conference (RIC) to the list of mobile services previously identified to be available by May 23, 2013. The RIC mobile service (and the associated link from the above RIC page) are available periodically in conjunction with the annual RIC. We also augmented the list to include services to support web-based staff access to email, calendaring, and contacts using personally owned mobile devices. This service, which is linked from our For Employees page, replaced the existing item to provide a mobile optimization for the top 5 most-accessed agency web pages.

Also, on October 31, we published an article, entitled “Digital Government and Technology Enhancements,” in the NRC Reporter (our staff newsletter) to provide staff with an update on the status of the NRC’s Digital Government program and an overview of the work being done to leverage our current infrastructure. The article also invited staff to share their thoughts on services that should be given priority to be optimized for mobile use. Staff ideas will aid in development of our report on services.

In addition, on December 4, 2012, we responded to a request for comments on the draft Open Data policy. Implementation instructions for 12-month agency deliverables have been deferred to January 2013.

7.2.1 Report on services 12 months 5/23/13 Completed
8.2   Implement performance and customer satisfaction measuring tools on all .gov websites. 6 months 1/22/13** Completed

The NRC solicits and carefully considers customer feedback through optional online surveys of visitors to our public website. These surveys are administered by ForeSee Results using the American Customer Satisfaction Index (ACSI) methodology, consistent with the guidance developed by GSA’s Office of Citizen Services & Innovative Technologies. We regularly publish our Site Satisfaction Survey Results, and related benchmark reports are available for use in Evaluating Our Progress on Open Government. Survey responses serve as a guide for further enhancing our public website and our success in achieving transparency, participation, and collaboration in our regulatory activities.

In addition, the NRC has implemented the GSA-sponsored hosted tool to gather web performance metrics for our public site. However, we have not implemented them at our Public Blog site due to restrictions on third-party code imposed by the hosting vendor.

8.2.1 Implement performance measurement tool. 6 months 1/22/13** Completed
8.2.2 Implement customer satisfaction tool. 6 months 1/22/13** Completed
* Relative to the release of the Digital Government Strategy on May 23, 2012.
** Per OMB guidance (issued October 22, 2012), this due date has been changed to January 22, 2013 (formerly November 23, 2012).

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Page Last Reviewed/Updated Thursday, May 30, 2013