Effective Risk Communication: The Nuclear RegulatoryCommission's Guidelines for Internal Risk Communication (NUREG/BR-0318, Guidance Document)

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• Publication Information
• Preface

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Publication Information

Date Published: December 2004

Prepared by:
A. Szabo, J. Persensky/NRC
L. Peterson, E. Specht, N. Goodman, R. Black/WPI

WPI
6 Montgomery Village Avenue, Suite 650
Gaithersburg, MD 20879

Division of Risk Analysis and Applications
Office of Nuclear Regulatory Research
U.S. Nuclear Regulatory Commission
Washington, DC 20555-0001

Preface

This document presents practical, how-to guidelines for management and staff of the U.S. Nuclear Regulatory Commission (NRC) to use in communicating risk-related information to others within the agency. Research and experience show that effective risk communication depends on such key factors as understanding your stakeholders, establishing trust and credibility, clearly presenting your key messages, providing forums for discussion and deliberation, and using listening skills. In addressing these factors, these guidelines demonstrate how NRC management and staff should apply each technique to internal communication about risk-related information and the NRC's risk-informed, performance-based regulatory approach.

This document is a companion to "Effective Risk Communication: The Nuclear Regulatory Commission's Guidelines for External Risk Communication" (NUREG/BR-0308). It is not a primer in risk analysis or the related applications.