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Notices of Proposed Contract Actions Posted in Accordance with FAR 5.101(a)(2)

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NAICS CODE: 811213 – Communication Equipment Repair and Maintenance
SUBJECT/TITLE: Telephone Maintenance and Support Coverage
CLOSING RESPONSE DATE: 2:00PM, Wednesday, December 25, 2014
PURCHASE/DELIVERY ORDER NUMBER: To be Determined
CONTACT POINT: Primary Contact:
Ashlee Bushell, telephone (301-287-0901), e-mail (Ashlee.Bushell@nrc.gov)
DESCRIPTION:

Description:

The NRC intends to award a Purchase Order for the maintenance and software support of its existing telephone equipment and software at the NRC's Technical Training Center (TTC), in Chattanooga, TN.  The base period for performance of this award is January 1, 2015 - December 31, 2015 and two (2) option years.  The NRC requires the following:

  • Annual Maintenance – CS1000E Release 7.5 and Callpilot 202i Voicemail – Monday – Friday 8:00 a.m. to 5:00 p.m. (Site ID) 318832618
  • CS1000 Partner Assurance Software Support – GU6300000
  • Callpilot Partner Assurance Software Support – Plus – SP4000000
  • PASS Services Renewal for Avaya Contract ID 488533

Contractor shall be an authorized Avaya vendor.

RESPONSE TIME AND POLICIES:
Contractor shall provide the following services:

  • Quarterly preventative maintenance review to ensure all components are in optimal working order per vendor specifications
  • Remedial maintenance services upon request by the Customer in order to restore the equipment to proper working order. To replace malfunctioning component parts due to normal wear and tear.
  • Priority response to Customer requesting the remedial maintenance and/or service work over other types of service agreements.
  • Continued operator and station user training assistance.
  • Continued consultation on equipment requirements.

REMEDIAL MAINTENANCE RESPONSE OBJECTIVES:  

Emergency, Critical and Routine maintenance required or requested during normal working hours (8 a.m. to 5 p.m. Monday – Friday) are covered under this agreement and will not be billed separately to the Customer.

  1. Critical Calls:  respond to the Customer via telephone within one (1) hour and to be on the Customer premises within four (4) hours from the time that Contractor first receives the Customers request for critical service outage and will complete such repairs as soon as reasonably practical.
  2. Emergency Calls: respond to the customer via telephone within one (1) hour and to be on the Customer premises within six (6) hours from the time Contractor receives the Customers request for emergency service and will complete such repairs as soon as reasonably practical.
  3. Routine Calls: respond to the Customer via telephone within two (2) hours and to be on the customer premises within twenty-four (24) hours, (between the hours of 8:00 a.m. and 5:00 p.m.) from the time Contractor received the Customer request for remedial maintenance. Contractor will complete such repairs as soon as is reasonably practical.

PHONE CONTRACT EQUIPMENT AND SOFTWARE:

Site Id: 1892527 Service: GU6300000
Customer: US Nuclear Regulatory Commission Description: SERVICES & TECH SUPPORT
Address 5746 Marlin Road
Suite 200
Chattanooga, TN 37411
Start Date: 01/01/2015
End Date: 12/31/2015

Hardware Maintenance

CLIN Model #: Qty: Description: Serial No:
1 SRS-CP201IBASE 1 SRS-CP201IBASE 10317110
1 SRS-CPMAILBOXES 1 SRS-CPMAILBOXES  
1 SRS-CS1000 1 SRS-CS1000 318832618
1 SRS-CS1000LIC 112 SRS-CS1000LIC  
1 SVP-CPMAILBOXES 100 SVP-CPMAILBOXES 10317110
1 SVP-CS1000LIC 112 SVP-CS1000LIC  

  Service: SP4000000
Description: PARTNER ASSUR SVC ENTITLEMENT
Start Date: 01/01/2015
End Date: 12/31/2015

Software

CLIN Model #: Qty: Description: Serial No:
2 SRS-CP201IBASE 1 SRS-CP201IBASE 10317110
2 SRS-CPMAILBOXES 1 SRS-CPMAILBOXES  
2 SRS-CS1000 1 SRS-CS1000 318832618
2 SRS-CS1000LIC 112 SRS-CS1000LIC  
2 SVP-CPMAILBOXES 100 SVP-CPMAILBOXES 10317110
2 SVP-CS1000LIC 112 SVP-CS1000LIC  

For a copy of the request for quote, please contact Ashlee Bushell via email at ashlee.bushell@nrc.gov.  All responsible sources may submit a quotation to be considered by the agency. 

SET ASIDE STATUS: None

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Page Last Reviewed/Updated Tuesday, December 16, 2014